Refund policy

Exchange Policy

At this time, we do not offer refunds or returns on any purchases. As a new and growing brand, we are currently able to support size exchanges only, under the conditions outlined below. We truly appreciate your understanding and support.

Size Exchange Policy

We offer a 10-day size exchange policy, which means you can request a size exchange within 10 days from the date of purchase.

To be eligible for a size exchange:

• The item must be unused, unworn, and in the same condition as received

• All original tags must be attached

• The item must be in its original packaging

• Proof of purchase is required

Only size exchanges for the same product are permitted.
No refunds, returns, or product changes are offered.

How to Request an Exchange

To initiate a size exchange, please contact us at customercareavataraoverseas@gmail.com within 10 days of purchase.
Once approved, we will share the next steps for sending the item back.

Please note: Items sent without prior exchange approval will not be accepted.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at customercareavataraoverseas@gmail.com , and we’ll do our best to resolve the issue.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Gift cards

• Custom or personalized products

Important Notes

• Size exchanges are subject to availability
  

• Shipping charges, if applicable, are non-refundable

Thank you for supporting a growing brand — we truly appreciate your trust and understanding.
For any questions, please contact us at customercareavataraoverseas@gmail.com.